(Patient Participation Group)
AN OPEN LETTER TO ALL PATIENTS OF THE HAVENS HEALTH SURGERY
In October 2020, Rowe Avenue and Meridian Surgeries merged to become Havens Health Surgery. This was a totally necessary move to protect the medical services and the health of residents in Peacehaven, Telscombe Cliffs and surrounding areas.
Mergers are always fraught with problems, and Havens Health Surgery have been experiencing extraordinary difficulties with getting the telephone system and the associated on-line services working correctly, so that the patient has as pleasant an experience as possible.
Unfortunately Havens Health Surgery have been beset by a number of technical hitches, which has culminated in heavy investment in a brand new telephone/on-line system.
Unfortunately and rather embarrassingly, despite many assurances, Havens Health Surgery continue to experience hitches in the system which they know are upsetting and angering many of their patients. It is NOT their fault – they are at the mercy of the System suppliers and administrators, and I know that staff at the surgery are often working through the night to try to solve the various issues.
On top of this is also the fact that we are still in the grips of one of the worst pandemics in modern times, which has naturally made all of us very worried. Havens Health Surgery partners and employees are themselves not immune to Covid-19 and they have experienced extreme staff shortages (as have other surgeries locally) AND are still trying to get the new system working properly.
The Practice Manager, on behalf of Havens Health Surgery keeps the Chair of the PPG as up to date as she possibly can.
I am appealing to you all, as responsible patients of Havens Health Surgery, to be kind to the staff and partners. They are doing their utmost to deliver an excellent service to their patients and are certain that once all the technicalities have been solved, things will start to improve – for you, the patient, for the Doctors and Nurses, and for the staff (both frontline and back of office) of Havens Health Surgery – we will be great again!
Mrs C M Bowman
HavensHealth Patient Participation Group
Tel: 01273 583213/07866 301908
You can download/print a PDF of the letter here: HavensHealthPPG Open letter to patients