Problem Reporting
The Council offices at Telscombe Civic Centre – Tel: 01273 589777 – deal with: Chatsworth Park including the two playgrounds off Ambleside Avenue and Kirby Drive; The Copse in Telscombe Cliffs; Robert Kingan playground off Bannings Vale in East Saltdean; Telscombe Tye; Civic Centre room hire; some street lights and bus shelters and issues regarding grass verge cutting.
If you have a query regarding the flock of sheep on the Tye, these belong to Stud Farm and your query should be directed to them on 01273 302486.
To report other problems or if you have a query regarding other services contact either East Sussex County Council or Lewes District Council. See details with links below or visit the relevant website by clicking on the following links:- www.eastsussex.gov.uk or www.lewes-eastbourne.gov.uk
- My rubbish hasn’t been collected – Lewes District Council help desk 01273 471600 or email CustomerFirst@lewes-eastbourne.gov.uk
- My recycling hasn’t been collected – Lewes District Council help desk 01273 471600 or email CustomerFirst@lewes-eastbourne.gov.uk
- POTHOLES! East Sussex County Council Highways on 0345 60 80 193 or report online using this link – http://live.eastsussexhighways.com/report-problem
- Road, kerb, pavement or street lighting problems – East Sussex County Council Highways Department – 0345 60 80 193 or report via this link – http://live.eastsussexhighways.com/report-problem
- Bonfires – for information or advice on bonfires or to report smoke nuisance due to bonfires, please click the following link – https://www.lewes-eastbourne.gov.uk/bonfires
- I have a planning query or want to submit a planning application – Lewes District Council 01273 471600, visit their website https://www.lewes-eastbourne.gov.uk/planning-and-building-control/ or email planning.ldc@lewes-eastbourne.gov.uk
- I need some food waste recycling bags – these can be picked up from the Civic Centre, or ordered directly from Lewes District Council via their website https://www.lewes-eastbourne.gov.uk/bins-waste-and-recycling/food-waste-recycling/
- I have a fridge/freezer/sofa or other bulky item that needs collecting – Lewes District Council help desk 01273 471600 or email CustomerFirst@lewes-eastbourne.gov.uk
- I have rats/mice – Lewes District Council’s Pest Control Department who also deal with other pests & vermin, as well as pests not deemed a public health risk including wasps and fleas. They charge different fees for domestic (household) customers and commercial clients. In addition they give advice on prevention and steps to take to eradicate infestations including squirrels, foxes, rabbits, moles and seagulls. They do not, however, provide a service to directly deal with the latter animals. Phone Lewes District Council on 01273 471600 or click on this link request a pest control service
- I have got a parking ticket – The Parking Shop at Lewes 01273 477105, or for more information email parking.information@eastsussex.gov.uk
- Fly tipping – Lewes District Council help desk 01273 471600 or email CustomerFirst@lewes-eastbourne.gov.uk . Alternatively, you can download their Report It! app which is the quickest and easiest way to report environmental problems when you are out and about. In just a few taps you can report the problem, give the location and include a photo. Your report then goes straight through to the right team to deal with the issue.
Citizens Advice – if you need advice, a representative from the Citizens Advice is at the Peacehaven Library, Meridian Centre, Peacehaven on Tuesdays 9.30am to 12.30pm and 1.30-3pm – no appointment is necessary. Unfortunately they have suspended the monthly service at the Civic Centre. You can also obtain advice by contacting Adviceline on 03444 111 444 or at www.citizensadvice.org.uk
